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You are currently viewing resources related to the question: Life is complicated. Where can I go for support?

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Vancouver Island Counselling Centre for Immigrants and Refugees

VICCIR assists immigrant and refugees who are suffering from the psychological and emotional wounds from their past experiences by providing quality and accessible counselling services. Offices located in Victoria and Duncan.

Artemis Young Parent Program

Artemis Young Parent Program has an on-site infant/toddler centre for young parents who attend Artemis Secondary School. The program supports pregnant teens and young parents under age 20 in a nurturing community while also providing a safe, stimulating environment for their children. The staff of experienced Early Childhood Educators provide responsive care for the children along with building respectful, trusting relationships with their families. There are rich and varied experiences to support all aspects of children's well-being while nurturing their cultural and familial traditions. The team of ECE’s, Counselors and a Public Health Nurse offers pre-natal and parenting education, individual and group counselling, support and advocacy.  Parents are also given the opportunity to connect with other students to share the joys and challenges of parenthood.

Family Support Institute BC

The Family Support Institute of BC (FSI) is a provincial not-for-profit society committed to supporting families who have a family member with a disability. FSI is unique in Canada and the only grassroots family-to-family organization with a broad volunteer base. FSI’s supports and services are FREE to any family.

Y Young Moms Program

The Y Young Moms Program offers 8 transitional housing units for pregnant or young moms age 16-29 who are parenting a child under 5 years of age. Families receive weekly support, individual counselling and advocacy to help families achieve independence. Trained staff offer positive parenting education; life skills education; group counselling and support; mental health support; pre-employment and employment counselling and referrals.

BC211

BC211 connects people to the community, government and social services they need. You can call or text 2-1-1 any day of the week, between 8 AM and 11PM. They offer confidential, multi-lingual, and texting services. You can also chat online, link is below.

James Bay Community Project

Youth & Family Outreach. We offer counselling, information and support to families and their children from birth - 19 years old.

The Compassionate Friends of Canada

The Compassionate Friends is an international, non-profit, non-denominational, self-help organization, offering friendship, understanding, grief education and HOPE for the future to all families who have experienced the death of a child at any age, from any cause. Our Primary Purpose is to aid in the positive reconciliation of grief and foster the physical and emotional health of parents and their surviving children. Our Secondary Purpose is to provide information and education about the grief of bereaved parents and their surviving children. The objective is to help those in their community, including family, friends, co-workers, employers and professionals to be supportive.

BC Bereavement Helpline

The BC Bereavement Helpline (BCBH) is here for you. We are a non-profit, free, and confidential service that connects the public to grief support services within the province of BC. Whether you are looking for bereavement support groups, community events, information on BC Bereavement Day, information on how to donate or to volunteer with us you will find it here. We host a suicide grief support group and homicide grief support groups. We also offer a Traumatic Loss Facilitator Training course to provide individuals with tools and guidance to run their own support group. Please call the BC Bereavement Helpline and speak with one of our caring volunteers for information on our bereavement support groups, agencies, and peer-based support. Your call is free, confidential, and anonymous. We will help you find the most appropriate support for your specific type of loss.

Reporting Child Abuse

If you think a child or youth under 19 years of age is being abused or neglected, you have the legal duty to report your concern to a child welfare worker. Phone 1 800 663-9122 at any time of the day or night. Your call will be answered by the Provincial Centralized Screening team (PCS) and their primary role is to receive and assess child protection reports and initial requests for ministry service across the province, 24 hours a day, 365 days a year. If a child is in immediate danger, call police (call 9-1-1 or your local police) to intervene and a child protection social worker should be contacted to determine whether the child is in need of protection.

Saanich Peninsula Lions Food Bank

The Saanich Peninsula Lions Food Bank "helps those in need through those who care." We do that in a variety of ways but primarily by providing food hampers, including fresh produce to enrich the hampers, designated to supplement a client's food needs.  The Saanich Peninsula Lions Food Bank is an emergency food service and we are here to help you and your family in a time of need. Located at 9586 Fifth Street, Sidney

Peninsula Early Years Centre

We offer a variety of educational and parenting support opportunities. At the Peninsula Early Years Centre, you can connect with programs in support of children's health & development or with our Outreach Workers for questions about ages and stages you might have. We also have our Child Passenger Safety programs in support of safe travels while in a vehicle and the Play & Chat Packs program in support of language development. Located at 1649 Mt. Newton Cross Road, Saanichton.  Follow us on Facebook: https://www.facebook.com/peninsulaearlyyears

Beacon Community Services

We offer a variety of educational and parenting support opportunities. Please contact us for more information. Located at 9860 Third Street, Sidney, BC

Sooke Family Resource Society-Family Support Group

This parent-child playgroup is an extension of our Family Support Program.  The group offers support to parents with children 0-6 years who may be facing challenges in life such as single parenthood, low income, or young parenthood.  The group will focus on supportive parenting strategies. Call to register. Sooke group meets every other Thursdsay 10AM-noon; West Shore group meets every Thursday 9:30 to 11AM.

Pacific Centre Family Services Association

Pacific Centre Family Services Association is dedicated to maintaining outstanding services for the people we work with through education, counselling and creative programming. Locations: Centre for Wellbeing, 324 Goldstream Ave, Colwood; and 6672 Wadams Way, Sooke.

Military Family Resource Centre

The MFRC has resources to meet the unique demands of raising children in the military lifestyle. It’s about getting quality care, support and resources in an environment that understands the lifestyle.  Services include: Parenting support, child care, literacy programs, counselling, etc. The Colwood Pacific Activity Centre is located at 2610 Rosebank Rd, Colwood.

Victoria Youth Clinic

The Victoria Youth Clinic provides peer support counselling and resource assistance for trans and non-binary youth from ages 12-24. It provides access to doctors, nurses, counsellors, psychiatrists and outreach workers. Drop in or call and ask to meet with Lux. Third Floor, 818 Douglas St. Victoria.

Young Parent Support Network Drop-In

Weekly (Monday mornings) support program for parents who are under 30 years old with children 0-6 years. Hosted by the Young Parent Support Network (YPSN), located at Saanich Neighbourhood Place, 3100 Tillicum Rd.

Map of Child & Youth Mental Health Services

A map of service to support child & youth mental health across BC. Visit their website.

Vancouver Island Women’s Clinic

At Vancouver Island Womens Clinic, we offer a range of services for women during your reproductive years, or the years from when your periods start until menopause. Location: 285 Helmcken Rd. Victoria

Island Sexual Health

All things sexual health related. They offer pro-choice and comprehensive sexual health clinics, education programs and products for people of all genders, orientations, identities, abilities, and ages. Main location: 101-3960 Quadra St. Victoria.

HerWay Home

Child Centred · Women Focused · Family Oriented HerWay Home provides non-judgmental health care and social supports for pregnant and parenting women who have a history of substance use and may also be affected by mental health issues, violence and trauma.

Victoria Child Abuse Prevention & Counselling

Formally the Mary Manning Centre, the VCAPCC responds to children, youth and families who are affected by abuse in all its forms as well as abuse related trauma, by providing victim services, counselling, prevention and education.

Men’s Trauma Centre

The Men's Trauma Centre is here to help and support anyone who identifies as a man who has experienced emotional, sexual or physical trauma as a child or an adult. You may have lived with a trauma for years or perhaps this is something that happened to you recently. Call to get the support you need. Located at 102-1022 Pandora Ave Victoria.

Victoria Sexual Assault Centre

The Victoria Sexual Assault Centre is a feminist organization committed to ending sexualized violence through healing, education, and prevention. We are dedicated to supporting women and all Trans survivors of sexual assault and childhood sexual abuse, through advocacy, counselling, and empowerment. Need to talk to a counselor right now? Service Access Line: 250-383-3232

Rosalie’s Village

Rosalie's Village proves supportive transitional housing for single mothers with young children age five and under and women ages 40 to 55 who are at risk of homelessness. Also provides three emergency shelter units for single mothers with children to use for up to 60 days. Support services include a day program, work training programs, life skills training, emergency relief, vouchers, workshops, and help transitioning into long-term housing. On-site licensed daycare for infants and children is available. Rent is based on income.

Kiwanis Emergency Youth Shelter

Emergency shelter for youth ages 13 to 18 who are in crisis and have no safe housing alternatives. Services include information and referral regarding community resources, advocacy, shower and laundry facilities, hygiene supplies, and meals. Staff provide support and counselling for youth and their families while they are in crisis.  Open referral, 24 hours a day, seven days a week; a phone call to check bed availability is recommended.

Mustard Seed Food Bank

Located at 625 Queens Ave, The Mustard Seed Street Church plays a large role in regional food security in Greater Victoria. They provide food hampers and work collaboratively with 40+ other agencies in Victoria to provide food to their neighbourhoods of operation. Open from 10 AM-1:30 PM except on the Thursday after income assistance day.

Mustard Seed Family Centre

COVID-19 update: The family centre is open and assisting individuals on a case by case basis. The Mustard Seed Family Centre aims to reduce the impact of poverty on vulnerable families and when possible, breaking the cycle. They offer: group workshops to help with financial literacy, parenting, cooking, lifelong learning, employment strategies, visioning and goal setting; employment support, job search, referrals, counselling, emergency assistant, family dinners.

Women in Need

Victoria Women In Need Community Cooperative (WIN) supports women with legal support, housing, employment services, counselling, shelter, crisis support and childcare in Victoria.

Our Place Drop-in Centre

Serving between 600 to 800 people per day, the Drop-In Centre is a sanctuary and community gathering place. Our Nutrition Bar is open between our scheduled hot meals, and serves coffee, tea and baked goods. While the Nutrition Bar is staffed by friendly volunteers, our professional staff of Outreach Workers are there to connect and assist people with their daily needs. Our Message & Mail Centre allows more than 400 people with no fixed address to receive mail and phone messages. Other services include access to computers, clothing, games, library, and more. If you are looking for substance use and addictions support, the Drop-in Centre is the place to start. Located at 919 Pandora Ave. Victoria.

Downtown Community Centre

Cool Aid’s Downtown Community Centre focuses on healthy living, health promotion and social diversity. The Downtown Community Centre provides free, healthy, recreation and life skill programs for adults and youth living and working in the downtown core with a special focus on helping people who are homeless, street involved and at-risk. Located at 755 Pandora Ave. Victoria.

Sandy Merriman House

Emergency Shelter for homeless and at-risk women, including cis women, trans women, and non-binary folks. They have 25 beds, plus 4 more for emergency referrals. In addition to the shelter program, they operate a daytime drop-in program. The Emergency Shelter is located at 809 Burdett Ave. Victoria.

The Cridge Centre

The Cridge Transition House for Women

  • The Cridge Transition House is a safe place for women (with or without children) escaping intimate partner violence. All forms of abuse are taken seriously. Call 250 479 3963 any time day or night!
  • We are here to help with:
    • Safe emergency shelter for up to 30 days
    • Supportive counselling, advocacy, and community
    • Support to meet the needs of children impacted by violence
    • Peer support from women with similar experience
  • If you are unsure or not ready to leave, explore the ways we are able to help. Call our outreach worker at 250-479-3963 or visit http://cridge.org/cthw
  The Cridge Respite Services
  • Finding a qualified respite care provider for children with a diagnosed disability or mental health challenges can be difficult for many parents. The Cridge Respite Resource Service is here to help, by operating a listing of qualified respite care providers and offering assistance to parents in the process of selecting the right caregiver. The Cridge Respite Resource Service also offers referrals and support in navigating the complex systems that parents face as they care for their children. 
  • To learn more, visit http://cridge.org/rr/respite-resource-service/, call 250-220-8570, or email respiteinfo@cridge.org 
  The Cridge Respitality Services
  • We offer referral-based services for families in Greater Victoria who have a child under 19 with a diagnosed disability or mental health challenge. 
  • The Cridge Respitality Services provides parents with a self-care experience that suits their needs at no cost. Whether a one-night hotel stay, a dinner out, or movie passes, Respitality offers parents a chance to take a much-needed break. We are grateful for our generous hotel and community partners, as well as private donors that make it possible.
  • To learn more, visit http://cridge.org/rr/respitality, email respitality@cridge.org, or call 250-995-6412
  The Cridge Young Parent Outreach Program
  • The Cridge Young Parent Outreach program is a dynamic service for young parents, parents-to-be, and their children. We offer support, mentoring, and advocacy to young parents as they endeavour to raise healthy children, develop their parenting skills, and pursue their educational and employment goals.
  • We understand that young parenthood can be challenging and are happy to meet parents at our outreach office or at a location of their choice.
  • For more information visit http://cridge.org/young-parent-outreach-program or call 250-995-6421 

Victoria Transition House

By providing safe shelter, counselling, and support, Victoria Transition House assists women by providing safe shelter, counselling and support. Their Shelter and Outreach Workers are skilled in helping women find suitable housing, navigate the various systems (legal, medical, financial) and advocate whenever possible. If in need of immediate support call the 24-hour Crisis Line: 250-385-6611

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